Keep Trying

Tuesday, September 16, 2003

Outcome, Process, Measurement

In the quest for excellence, there is a striking thread common among various disciplines such as the 7 Habits, Six Sigma, NLP and the Path of the Just - and that is the importance of Outcome, Process and Measurement.

Outcome consists of carefully clarifying your specific and achievable goals.

Processes are the various means you use to reach those goals.

Measurement is the consistent and systematic appraisal of whether you are on target - resulting in either change of process or outcome.

Two of the 7 Habits - Keep the End in Mind and First Things First are focused on outcome and process. Sharpening the Saw takes into account measurement, but Covey does not stress this that much.

Six Sigma is defined as a disciplined, data-driven approach and methodology for eliminating defects in any process -- from manufacturing to transactional and from product to service. In other words Six Sigma is focused on defining and measuring processes with the explicit outcome of eliminating defects.

Neuro-Linguistic Programming (NLP) studies the structure of how humans think and experience the world to enhance communication. In the words of this excellent intodroduction to NLP, a three minutes seminar of NLP would consist of the words Outcome, Acuity, Flexibility. Know what you are trying to accomplish in your communications, heighten your awareness of the responses of others and give people more choices and processes on how to reach their desired outcome.

The classic character development work the Path of the Just, by the 18th century kabbalist, Moshe Chaim Luzzato, begins by stressing the root of perfect service comes in a person coming to realize his purpose in life and directing his actions towards achieving that purpose. Luzzato teaches that an integral part of reaching that outcome is consistently measuring ones actions.

In blogging you should Know Why You Blog - define clearly what you hope to achieve by blogging. Then you must consistently measure whether your blogging is helping you reach your financial, intellectual or emotional goals. And if it is not, you might want to redefine your goals our change the hows, whats and whens of your blogging.

Have a great week!